Frequently asked questions

Outlook and Google Calendar. Bookings auto-populate with customer information, door direction, container size and number, accessories to bring, depot details including release #, and delivery details.

Stella is Mac and PC friendly. Because Stella is a cloud-based AWS service, internet speed and a modern browser like Google Chrome are important. The only browser we don't recommend using is Internet Explorer.

Onboarding begins once you sign the license agreement, and can take anywhere from 2 weeks to a month depending on the scope of your customer based and inventory fleet, as well as the speed in which you respond to our Onboarders. Whether a start up or established portable storage company, we prioritize you the same and will get you through our onboarding process with ease and cadence that you are comfortable with.

There will be a 1x set up fee, a monthly license fee, as well as an optional migration fee for existing customers. We offer optional support packages post training, as well as other after market services like audits, re-training, and more. Besides Stella, you'll need a credit card processor which we will recommend based on low rates, and a Quick Books Online account.

No. Our document signing (Signiflow) is built into the cost of Stella.

Monthly fees start as low as $99/month. Fees are based on the number of containers you have— see the Levels page for what's included in Stella Standard & Stella Plus.

Yes. Stella provides three forms to upload: Inventory, Customer Data, and Zip codes. There are added migration fees for us to manage, cleanse and upload your existing customer data which we discuss clearly with you. Or you can fill out our templates yourself and incur no fee.

Yes. Stella manages rentals, sales, rent-to-own and relocations from the same system.

You will receive 4-5 one hour training sessions paced for your success. If you have existing customers we are migrating, we add a 5th session. Once training is complete, we have a one click support button in your Stella, an 800# support line and a training library of documents, tutorials and videos.

After your 4th or 5th one hour training session, we provide a runway of repeat support questions to get you launched into the live environment. The sooner during training you enter the live environment, the more effective training will be. We provide 3 options for Support packages which only apply to support questions that take longer than a quick response. Email support@runstella.com for details.